FAQ
What should I get before departure?
You shall get a government-issued visa and paste it on your passport. After you confirm your trip, Skyward Journey will assist you in obtaining your visa faster—hassle-free and convenient! If you come from one of the 55 countries, which can enjoy 240H visa-free transit policy, there's no need for you to get visa. Click here to know more about the policy
When should I buy international air ticket to China?
After booking your trip, Skyward Journey will send final confirmation 2 weeks ahead of the departure date via email. You can buy ticket when receive the final confirmation.
What should I prepare before my trip to China?
Click [Blog] at the bottom of our website. We cover everything—payments, shopping, transportation, accommodation, communicating with locals, cultural taboos, and more! You can also ask our customer service team for help.
What payment methods are currently supported?
All payment icons displayed at the bottom of our webpage are accepted. Wire is also accepted. More options are coming soon—stay tuned!
What is your cancellation and refund policy?
For cancellations made 72 hours before the trip starts, over 95% of bookings (excluding special reservations like Yangtze River cruises) qualify for a full unconditional refund. Please click[Cancellation & Refund] for detailed policies.